Returns & Exchanges
At The Groovy Plants Ranch, we want your new greenery to thrive in its new home. If your plants or home goods arrive damaged or don't meet your expectations, we offer a 30-day satisfaction guarantee to ensure your space remains a botanical sanctuary.
Inspect Your Shipment
Examine your plants and home decor immediately upon arrival; if you notice any damage or health issues, take clear photos within 48 hours.
Contact Our Ranch Team
Email our support team with your order number and photos of the items you wish to return or exchange to receive a return authorization.
Pack with Care
Securely place the items back in their original packaging, ensuring plants are stabilized to prevent further stress during the transit back to our ranch.
Receive Refund or Replacement
Once we receive and inspect your return, we will issue a full refund to your original payment method or ship out your healthy replacement plants.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing